Our promise: if you need us, we’re here!
We’re a small business, focused on top-notch communication with our tenants. Our goal is to give you peace of mind and provide quality rental homes. To that end, we commit ourselves each and every day to providing prompt, personal service you can rely on. Our goal is always to treat each tenant with the best possible consideration and care.
MAINTENANCE AND REPAIR REQUESTS:
All non-emergency repair and maintenance requests should be submitted through your online resident portal. If you do not have online portal access you may call your property manager during normal business hours to report an issue.
Examples of non-emergent maintenance requests:
- Clogged toilet
- Broken appliances
- Heater and AC not working
- No hot water
Someone will be in touch with you on the next business day to take care of the issue promptly.
AFTER HOURS EMERGENCY MAINTENANCE REQUESTS:
PLEASE NOTE – An emergency is constituted by a problem that will cause harm to you or the property in which you reside. We will only be able to provide after hours service for the following maintenance items:
-Fire (Please call 911 BEFORE calling the emergency line)
-Flood
-Active water leak causing damage to property
-Active sewer backup
-Electrical issues causing sparks or smells
-Heater not working in extreme weather (outside temps below 50, inside temps below 55)
-AC not working in extreme weather (outside temps above 90, inside temps above 80)
***** Please keep in mind it is difficult for techs to make HVAC/Heater repairs after hours as parts are unavailable after hours and repairs typically will need to be made on the next business day. *********
We’re a small business, focused on top-notch communication with our tenants. Our goal is to give you peace of mind and provide quality rental homes. To that end, we commit ourselves each and every day to providing prompt, personal service you can rely on. Our goal is always to treat each tenant with the best possible consideration and care.
MAINTENANCE AND REPAIR REQUESTS:
All non-emergency repair and maintenance requests should be submitted through your online resident portal. If you do not have online portal access you may call your property manager during normal business hours to report an issue.
Examples of non-emergent maintenance requests:
- Clogged toilet
- Broken appliances
- Heater and AC not working
- No hot water
Someone will be in touch with you on the next business day to take care of the issue promptly.
AFTER HOURS EMERGENCY MAINTENANCE REQUESTS:
PLEASE NOTE – An emergency is constituted by a problem that will cause harm to you or the property in which you reside. We will only be able to provide after hours service for the following maintenance items:
-Fire (Please call 911 BEFORE calling the emergency line)
-Flood
-Active water leak causing damage to property
-Active sewer backup
-Electrical issues causing sparks or smells
-Heater not working in extreme weather (outside temps below 50, inside temps below 55)
-AC not working in extreme weather (outside temps above 90, inside temps above 80)
***** Please keep in mind it is difficult for techs to make HVAC/Heater repairs after hours as parts are unavailable after hours and repairs typically will need to be made on the next business day. *********
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